dm.dmdent.com
Frequently Asked Questions

Everything you need to know

Common questions clinics ask about the all-in-one platform for modern physician practices.

This page covers how specific parts of dm.dmdent.com work, day to day. For a general overview of what's in the platform, see the product overview on the homepage; for who's behind it, see the Company Profile.

dm.dmdent.com is an all-in-one patient records, visit charting, and online booking platform built specifically for physician practices — see the homepage for the full pitch. The questions below go into how specific parts of it actually work.

  • Patients book appointments online any time — no more phone tag.
  • New patients complete a full digital intake form before their visit.
  • Built-in e-signature capture eliminates printers and scanners.
  • Every completed intake automatically becomes a signed, storable PDF record.
  • Patients automatically get an email when their request is received, confirmed, or cancelled — no need to call and check.
  • Confirmations and cancellations are also sent by SMS, so a patient hears about them even if they booked with just a phone number and no email.
  • Your clinic's own email is quietly copied on each of those, so you always have a record of what your patients were sent.

Yes. Every patient record has its own billing panel:

  • Itemized invoices, which can link directly to a logged visit so the description fills in automatically
  • Senior citizen and PWD discounts calculated automatically, plus custom discounts when needed
  • Payment recording across Cash, Card, GCash, and bank transfer, including partial payments
  • Printable PDF invoices, and a Void option for invoices created in error — voided invoices are kept as a record rather than deleted, with the option to permanently delete one afterward once it's void and no longer needs to stay on record

Yes, a built-in Analytics dashboard covers:

  • Revenue — invoiced vs. collected, with a day-by-day chart and discount usage breakdown
  • Visit patterns — new vs. returning patients, and a breakdown of visit types
  • Appointments — confirmed, pending, cancellation rate, and busiest day of the week
  • Patients & visits — new patients, top diagnoses, and visit types

A simple date range picker (last 30/90 days, this year, or all time) applies across the whole dashboard, and multi-location owners see figures combined across every clinic.

Yes. From your clinic's Settings page you can upload your own logo, which prints on your invoices and certificates (it doesn't change dm.dmdent.com's own branding in the app or on your public booking page). You can also fill in your clinic's address, phone, email, website, and TIN to appear on printed documents, set a custom invoice number prefix, and save a default attending clinician and license number so certificates take less time to fill out.

Every visit entry has an Export certificate button that generates a one-click PDF: a medical certificate with the diagnosis, treatment, and your clinic's letterhead. If that visit has medications on file, a prescription page is appended automatically — if it doesn't, you just get the certificate, with no blank placeholder page. The attending clinician and PRC license number are pre-filled from your clinic's Settings once you've entered them the first time, and the PDF leaves a blank line for the clinician's signature.

It downloads on demand and isn't saved to the patient's Documents, so you can generate a fresh copy any time you need one.

Yes. Clinic admins can add and manage staff logins from Settings — each with a username, full name, role (Admin or Staff), and temporary password. Accounts are deactivated rather than deleted when someone leaves, so their historical records stay intact. Every clinic starts with 2 staff logins included; contact us if your team has outgrown it.

Yes. One platform can serve every location in your group while keeping data fully separated:

  • Independent Data — Each clinic's patients, charts, and appointments stay completely separate.
  • Its Own Booking Link — Every clinic receives a dedicated online booking page for its own patients.
  • One Owner View — A single login lets owners see and manage every clinic's records at a glance.
  1. Patient books online — No phone calls needed.
  2. Completes intake & signs — Required for new patients only; includes e-signature.
  3. Staff manages the visit — Chart, history, and notes are all in one place.
  4. Records stored securely — Ready for the next visit, fully searchable.

No. dm.dmdent.com runs in the browser on desktop or mobile — nothing to install for staff or patients. Patients booking or completing intake don't need an account either.

Yes — most clinics on dm.dmdent.com started this way. New patient records can be entered directly, and existing patients can be added as they come in for their next visit rather than requiring a big-bang migration. If you're moving a large existing patient list over at once, get in touch and we'll figure out the best way to bring it in.

Yes. New clinics get a walkthrough of the platform before go-live, and the team is reachable afterward through Support for anything that comes up. Every staff login also has a built-in Site Guide covering day-to-day workflows, so a lot of day-to-day questions can be answered on the spot without waiting on a reply.

Yes. Every signed-in staff login has a Support page in the sidebar with a built-in form for reporting a bug or suggesting an improvement, alongside direct Facebook, WhatsApp, and email contact. Reports go straight to the dm.dmdent.com team, and staff can see the status of their own past reports right on that page.

Encrypted database storage, HTTPS everywhere, per-clinic data isolation, and account protections like password rules and lockouts are all in place today. See the Security section on the homepage for the itemized list of what's covered.

Your clinic's records remain yours. Contact us and we'll arrange an export of your patient records, charts, and history before your account is closed.

One plan, everything included — pay monthly, or save 20% yearly. Multi-location groups can also run it self-hosted on a custom Enterprise plan.

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