Common questions clinics ask about the all-in-one platform for modern physician practices.
This page covers how specific parts of dm.dmdent.com work, day to day. For a general overview of what's in the platform, see the product overview on the homepage; for who's behind it, see the Company Profile.
dm.dmdent.com is an all-in-one patient records, visit charting, and online booking platform built specifically for physician practices — see the homepage for the full pitch. The questions below go into how specific parts of it actually work.
Yes. Every patient record has its own billing panel:
Yes, a built-in Analytics dashboard covers:
A simple date range picker (last 30/90 days, this year, or all time) applies across the whole dashboard, and multi-location owners see figures combined across every clinic.
Yes. From your clinic's Settings page you can upload your own logo, which prints on your invoices and certificates (it doesn't change dm.dmdent.com's own branding in the app or on your public booking page). You can also fill in your clinic's address, phone, email, website, and TIN to appear on printed documents, set a custom invoice number prefix, and save a default attending clinician and license number so certificates take less time to fill out.
Every visit entry has an Export certificate button that generates a one-click PDF: a medical certificate with the diagnosis, treatment, and your clinic's letterhead. If that visit has medications on file, a prescription page is appended automatically — if it doesn't, you just get the certificate, with no blank placeholder page. The attending clinician and PRC license number are pre-filled from your clinic's Settings once you've entered them the first time, and the PDF leaves a blank line for the clinician's signature.
It downloads on demand and isn't saved to the patient's Documents, so you can generate a fresh copy any time you need one.
Yes. Clinic admins can add and manage staff logins from Settings — each with a username, full name, role (Admin or Staff), and temporary password. Accounts are deactivated rather than deleted when someone leaves, so their historical records stay intact. Every clinic starts with 2 staff logins included; contact us if your team has outgrown it.
Yes. One platform can serve every location in your group while keeping data fully separated:
No. dm.dmdent.com runs in the browser on desktop or mobile — nothing to install for staff or patients. Patients booking or completing intake don't need an account either.
Yes — most clinics on dm.dmdent.com started this way. New patient records can be entered directly, and existing patients can be added as they come in for their next visit rather than requiring a big-bang migration. If you're moving a large existing patient list over at once, get in touch and we'll figure out the best way to bring it in.
Yes. New clinics get a walkthrough of the platform before go-live, and the team is reachable afterward through Support for anything that comes up. Every staff login also has a built-in Site Guide covering day-to-day workflows, so a lot of day-to-day questions can be answered on the spot without waiting on a reply.
Yes. Every signed-in staff login has a Support page in the sidebar with a built-in form for reporting a bug or suggesting an improvement, alongside direct Facebook, WhatsApp, and email contact. Reports go straight to the dm.dmdent.com team, and staff can see the status of their own past reports right on that page.
Encrypted database storage, HTTPS everywhere, per-clinic data isolation, and account protections like password rules and lockouts are all in place today. See the Security section on the homepage for the itemized list of what's covered.
Your clinic's records remain yours. Contact us and we'll arrange an export of your patient records, charts, and history before your account is closed.
One plan, everything included — pay monthly, or save 20% yearly. Multi-location groups can also run it self-hosted on a custom Enterprise plan.
Start with a free walkthrough — see your own clinic's booking page live in minutes.
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